Business Analysis Fundamentals for Digital and Data Projects

Welcome Survey - Quick Intro: Tell Us About You and Your Goals

The Three Hats a BA Wears

BA, Project Management, and Product Management

The Difference BA Makes

BA in Digital and Data Projects

The Six BABOK v3 Knowledge Areas

Your Case Study — Austral Bank

The Digital Customer Onboarding Transformation

The Business Analysis Core Concept Model (BACCM)

Requirements Classification Schema

Underlying Competencies

Your Austral Bank Journey — Module by Module

Module 1 — Downloadable Resources

Before You Start Module 2

M1 - Knowledge Check

Resource 4 - Answer Key

Module 1 Complete — Coming Up: Module 2, Strategy Analysis

Module 1 Feedback

Strategy Analysis - Case Study Download

Austral Bank — The Strategy Analysis Problem

Analyse Current State — Purpose, Elements, Outputs

Root Cause Analysis — Technique 10.4

SWOT Analysis — Technique 10.46

Austral Bank — Current State Analysis Applied

Define Future State — Purpose, Elements, Outputs

Metrics and KPIs — Technique 10.28

Business Capability Analysis — Technique 10.6

Assess Risks — Purpose, Elements, Outputs

Austral Bank — Risk Assessment Applied

Define Change Strategy — Purpose, Elements, Outputs

Business Cases — Technique 10.7

Austral Bank — Change Strategy Applied

Gap Analysis and Current/Future State Mapping

Strategy Analysis — Technique Reference Summary

Four Common Strategy Analysis Mistakes

Strategy Analysis — The Foundation for Every Module That Follows

M2 - Knowledge Check

Strategy Analysis - Answer Key

Key Takeaways

Module 2 Resources + What's Next

Module 2 Feedback

Austral Bank - Case Study

Plan Business Analysis Approach — Purpose, Elements, Output

Predictive vs. Adaptive — Choosing the Right Approach

Workshops — Technique 10.50

Austral Bank — The BA Approach Decision

Plan Stakeholder Engagement — Purpose, Elements, Output

Stakeholder List, Map, or Personas — Technique 10.43

Austral Bank — Stakeholder Engagement Approach

Industry Practice Tools — RACI Matrix & Communication Plan

Plan Business Analysis Governance — Purpose, Elements, Output

Decision Making and Change Control

Risk Analysis and Management — Technique 10.38

Austral Bank — Governance Approach

Plan BA Information Management — Purpose, Elements, Output

Traceability — Planning It Before You Need It

Process Modelling — Technique 10.35

Austral Bank — Information Management Approach

Identify BA Performance Improvements — Purpose, Elements, Output

Lessons Learned — Technique 10.27

Austral Bank — BA Performance Monitoring in Practice

BA Planning Across Methodologies

The Agile Perspective — How BA Planning Adapts

Austral Bank — Putting the Five Planning Outputs Together

BA Planning & Monitoring — Technique Reference Summary

Five Common BA Planning Mistakes

Module 3 — How Planning Connects to Every Module That Follows

M3 - Knowledge Check

Resource 4 - Answer Key

Key Takeaways

What's Next?

Module 3 Feedback

Resource 1 - Austral Bank Case Study

Prepare for Elicitation — Purpose, Elements, Output

Interviews — Technique 10.25

Austral Bank — Elicitation Activity Plan Extract

Conduct Elicitation — Purpose, Elements, Output

Focus Groups — Technique 10.21

Observation — Technique 10.31

Prototyping — Technique 10.36

Document Analysis — Technique 10.18

Confirm Elicitation Results — Purpose, Elements, Output

Austral Bank — Confirming the Elicitation Results

Communicate BA Information — Purpose, Elements, Output

Austral Bank — Communication in the Hybrid Engagement

Manage Stakeholder Collaboration — Purpose, Elements, Output

Austral Bank — Managing Collaboration Across the Hybrid Engagement

Interface Analysis — Technique 10.24

Elicitation for Data Requirements — What to Ask and Where

Technique Selection — Matching Technique to Context

Austral Bank — The Full Elicitation Programme

Elicitation Outputs — What Was Produced

Technique Reference Summary

Common Elicitation Failures — The Six That Cost the Most

M4 - Knowledge Check

Resource 4 - Answer Key

Key Takeaways

Elicitation Results — What Module 5 Does With Them

Module 4 Resources + What's Next

Module 4 Feedback

Resource 1 - Austral Bank Case Study

Trace Requirements — Purpose, Elements, Outputs

Austral Bank — Requirements Traceability Matrix (Applied)

Maintain Requirements — Purpose, Elements, Outputs

Austral Bank — Maintaining Requirements Through a Regulatory Update

Prioritise Requirements — Purpose, Elements, Outputs

Prioritisation — Technique 10.33

MoSCoW — Industry Practice Tool for Prioritisation

Austral Bank — Dual-Track Prioritisation Output

Assess Requirements Changes — Purpose, Elements, Outputs

Austral Bank — KYC Change Request Formally Assessed

Backlog Management — Technique 10.2

Approve Requirements — Purpose, Elements, Outputs

Austral Bank — Requirements Approval Register

Jira for Requirements Lifecycle Management

The Full RCLM Arc — Austral Bank End-to-End

Common RCLM Failures on Digital Projects

Technique Reference Summary

M5 - Knowledge Check

Resource 4 - Answer Key

Key Takeaways

Module 5 Resources + What's Next

Module 5 Feedback

Resource 1 and 2 - Austral Bank Case Study & Worksheet

Specify and Model Requirements — Purpose, Elements, Outputs

Modelling Formats — Choosing the Right Representation

User Stories — Technique 10.48

Austral Bank — User Stories Applied: UX Requirements Specified

Non-Functional Requirements Analysis — Technique 10.32

Austral Bank — Non-Functional Requirements Specified: INT-001 Interface Profile

Verify Requirements — Purpose, Elements, Outputs

The Nine Quality Characteristics of Requirements

Austral Bank — Requirements Verification: Compliance Requirements Set

Validate Requirements — Purpose, Elements, Outputs

Verify vs Validate — The Critical Distinction

Austral Bank — Requirements Validation: Business Objective Alignment Review

Define Requirements Architecture — Purpose, Elements, Outputs

Viewpoints and Views — Structuring Requirements for Different Stakeholders

Austral Bank — Requirements Architecture: The Five-Viewpoint Structure

Define Design Options — Purpose, Elements, Outputs

Define Design Options - The Four BABOK Elements Applied to Austral Bank

Analyse Potential Value and Recommend Solution — Purpose, Elements, Outputs

Assessing Design Options in Practice — The Analytical Factors

Austral Bank — Solution Recommendation: Hybrid Approach Selected

Resource 3 - Design Options Guide

Common Failures Across Requirements Analysis and Design Definition

Technique Reference Summary

M6 - Knowledge Check

Resource 4 - Answer Key

Six Key Takeaways

Module 6 Resources + What's Next

Module 6 Feedback

Measure Solution Performance — Purpose, Elements, Output

Resources 1 and 2 - Case Study & Worksheet

Metrics and Key Performance Indicators (10.28) — Evaluation Phase

Austral Bank — KPI Performance Assessment Output

Analyse Performance Measures — Purpose, Elements, Output

Austral Bank — Performance Analysis Output

Assess Solution Limitations — Purpose, Elements, Output

Austral Bank — Solution Limitations Assessment

Assess Enterprise Limitations — Purpose, Elements, Output

Organisational Modelling — Technique 10.32

Austral Bank — Enterprise Limitations via Organisational Modelling

Recommend Actions to Increase Solution Value — Purpose, Elements, Output

Austral Bank — Recommended Actions and Value Report

Resource 3 - Solution Evaluation Reference Guide

Technique Reference Summary

M7 - Knowledge Check

Resource 4 - Answer Key

Module 7 Resources + What's Next

Module 7 Feedback

Resource 1 - Case Study

Phase 1: Strategy Analysis — Defining the Problem Worth Solving

Phase 2: BA Planning — Designing How BA Work Will Be Done

Phases 3 & 4: From Findings to Governed Requirements

Phases 5 & 6: From Requirements to Solution — and Evaluating the Result

The Six Handoff Points — What Gets Passed Forward

Integration in Action — Three Decision Threads

Integration Failure Modes — When Knowledge Areas Work in Isolation

Capstone Activity Introduction — BA Lifecycle Mapping

Walkthrough — How to Complete the Lifecycle Mapping

Resource 3 — BA Lifecycle Planning Canvas

Course Synthesis — What You Have Built Across Eight Modules

Common Integration Mistakes — Transferring Course Knowledge into Practice

M8 - Knowledge Check

Resource 4 - Answer Key

Course Completion — Resources, Certification & What Comes Next

End of Course Feedback