Privacy and Cookie Policy

Esphere Consulting Pty Ltd (ACN 663 464 757, ABN 87 663 464 757), trading as BA Unfiltered, is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use and protect it, and what your rights are. It applies to our course site hosted on Thinkific and to all interactions with BA Unfiltered. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1.  What Information We Collect

When you create an account or enrol

When you make a purchase

When you use the course

When you contact us

Automatically collected information

 

2.  Why We Collect It and How We Use It

We collect only what we need for a specific, stated purpose:

To provide course access — your name, email, and payment confirmation are needed to set up and maintain your learner account.

To process payments — Thinkific Payments handles payment processing on our behalf. We use the transaction record to issue your tax invoice and manage your enrolment.

To track your progress — Thinkific records course progress so you can resume where you left off and access resources gated behind quiz completion.

To communicate with you — we contact you about your enrolment, course updates, technical issues, or in response to your enquiries.

To improve our courses — we use aggregate, non-identifiable usage data to understand content effectiveness.

For marketing — only if you have opted in. You can withdraw consent and unsubscribe at any time.

 

3.  Who We Share It With

We do not sell your personal information. We share it only with service providers who help us deliver our courses:

Thinkific Labs Inc.

Our course platform. Thinkific hosts our site, stores your learner account data, tracks your progress, and issues completion certificates. Data is stored on Amazon Web Services (AWS) servers in the United States. See thinkific.com/privacy-policy for details.

Thinkific Payments

Our payment processor. Thinkific Payments handles all payment card data to PCI-DSS standards, powered by Stripe. We do not store your card details. For BNPL transactions (Afterpay, Klarna, Affirm), those providers also process your data under their own privacy policies.

Email service provider

We use an email service provider to send transactional and (where consented) marketing communications. Your name and email address are shared with this provider for this purpose only.

If you visit external links from our course site or communications, those third-party sites have their own privacy policies. We are not responsible for the privacy practices of third-party sites.

We may also disclose your information if required by Australian law or by a lawful request from a government or regulatory authority.

 

4.  Storing and Protecting Your Information

Your data is stored on Thinkific’s servers, which also handle payment processing via Thinkific Payments. Industry-standard encryption and security controls are in place. We access your data only where necessary to manage your enrolment or respond to a support request.

We retain personal information only for as long as necessary for the purpose it was collected, or as required by law. Financial and transaction records are retained as required under Australian tax law.

If you request deletion of your account, we will delete your personal information within 30 days, subject to our obligation to retain certain records under Australian law.

We comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

 

5.  International Transfers

Some of the third-party providers we use (Thinkific, Google) store data in the United States. By using our site and making a purchase, you consent to your personal information being transferred to and stored in the United States for these purposes. These providers maintain appropriate data protection safeguards consistent with Australian Privacy Principle 8.

 

6.  Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

To exercise any of these rights, email [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.

 

7.  Cookies

What cookies are

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and how you interact with it.

What cookies we use

Our course site (hosted by Thinkific) uses the following types of cookies:

How to manage cookies

You can control cookies through your browser settings. Blocking essential cookies will prevent you from accessing the course site. Blocking analytics or payment cookies may affect checkout functionality.

 

8.  Marketing Communications

We will only send you marketing communications if you have opted in. Each marketing email includes an unsubscribe link. You can also opt out at any time by emailing [email protected]. Opting out of marketing does not affect transactional emails about your enrolment or account.

 

9.  Children

Our courses are intended for adult professional learners. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has created an account on our site, please contact [email protected] and we will delete the account promptly.

 

10.  Changes to This Policy

We may update this policy from time to time. The current version with its date will always be posted on our course site. If we make a significant change, we will notify enrolled learners by email.

 

11.  Governing Law

This policy is governed by the laws of the State of Victoria, Australia and the Privacy Act 1988 (Cth).

 

12.  Contact Us

For privacy-related questions, access requests, corrections, or complaints:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.